Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using the Woolly Wonders website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to update or modify these terms at any time. Continued use of our website following any changes constitutes your acceptance of the revised terms.

2. Products & Pricing

All products listed on Woolly Wonders are handcrafted baby knitwear made by skilled artisan knitters. We strive to display accurate product descriptions, images and colours, though slight variations may occur due to the handmade nature of our items and differences in screen displays.

• All prices are listed in US Dollars (USD) unless otherwise stated
• Prices are subject to change without prior notice
• We reserve the right to correct pricing errors — if an item is listed at an incorrect price, we will notify you before processing the order
• Product availability is not guaranteed and items may sell out without notice

3. Orders & Payment

When you place an order through our website, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

• You must provide accurate and complete billing and shipping information
• Payment is processed securely via Stripe at the time of purchase
• We accept major credit and debit cards
• An order confirmation email will be sent once your order has been successfully placed
• We reserve the right to cancel orders suspected of fraud or that violate these terms

4. Shipping & Delivery

We ship orders from India to destinations worldwide. Estimated delivery times are as follows:

• Domestic (India): 3 to 5 business days
• International: 7 to 14 business days, depending on destination
• Orders over $80 qualify for free shipping

Delivery times are estimates and are not guaranteed. Woolly Wonders is not responsible for delays caused by shipping carriers, customs processing or events beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier.

5. Returns & Exchanges

We offer a 14-day return and size exchange policy from the date of delivery. To be eligible for a return, items must be:

• Unworn, unwashed and unused — items showing signs of wear will not be accepted
• In their original condition with all tags attached
• In the original packaging (including tissue paper, bags and boxes)

Custom orders and sale items are final sale and cannot be returned or exchanged. For full details, please visit our Returns & Exchanges page.

6. Intellectual Property

All content on the Woolly Wonders website — including but not limited to text, images, graphics, logos, product designs, photographs and code — is the exclusive property of Woolly Wonders and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, display, perform or use any of our content without prior written consent. Unauthorised use may result in legal action.

7. Limitation of Liability

To the fullest extent permitted by law, Woolly Wonders shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from:

• Your use of or inability to use our website or products
• Any errors or omissions in website content
• Unauthorised access to or alteration of your data
• Statements or conduct of any third party on our website

Our total liability for any claim arising from or related to these terms shall not exceed the amount you paid for the specific product giving rise to the claim.

8. User Conduct

When using our website, you agree not to:

• Provide false or misleading information
• Use the website for any unlawful or fraudulent purpose
• Interfere with the website's operation or security
• Attempt to gain unauthorised access to any part of our systems
• Scrape, harvest or collect data from our website without permission

9. Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For customers in the European Union, nothing in these terms affects your statutory rights under applicable consumer protection laws. For customers in other jurisdictions, local mandatory consumer protection laws may apply in addition to these terms.

10. International Customers

Woolly Wonders ships and sells worldwide. By placing an order from outside Australia, you acknowledge that your personal data may be transferred internationally and processed in accordance with our Privacy Policy. Import duties, taxes, and customs charges may apply and are the responsibility of the buyer. All prices are displayed in the currency shown and may be converted at the time of payment.

11. Consumer Rights

Nothing in these Terms of Service limits or excludes any consumer rights that cannot be limited or excluded under applicable law, including but not limited to: the Australian Consumer Law (ACL), EU Consumer Rights Directive, UK Consumer Rights Act 2015, California Consumer Legal Remedies Act (CLRA), and equivalent consumer protection legislation in your jurisdiction.

12. Dispute Resolution

We aim to resolve any disputes amicably. If you have a complaint, please contact us first at hello@woollywonders.com. If we cannot resolve the matter directly, you may be entitled to use an alternative dispute resolution service or lodge a complaint with your local consumer protection authority.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

• Email: hello@woollywonders.com
• Website: woollywonders.com/contact