Your privacy matters to us. Here's how we collect, use and protect your personal information at Woolly Wonders.
When you shop with Woolly Wonders, we may collect the following personal information:
We use the information we collect to:
We take the security of your personal data seriously. Your information is stored on secure, encrypted servers with access restricted to authorised personnel only. We implement industry-standard security measures including SSL encryption, secure payment processing and regular security audits to protect your data from unauthorised access, alteration or disclosure.
Our website uses cookies and similar technologies to enhance your browsing experience. These include:
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect website functionality.
We work with trusted third-party services to operate our business:
We do not sell, rent or trade your personal information to any third party for marketing purposes.
You have the right to:
To exercise any of these rights, please contact us at hello@woollywonders.com.
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you are protected under the General Data Protection Regulation (GDPR) and UK GDPR respectively. We process your personal data based on legitimate interest, contractual necessity, or your explicit consent. You have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You also have the right to lodge a complaint with your local Data Protection Authority.
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you additional rights, including the right to know what personal information we collect, the right to request its deletion, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell personal information as defined under the CCPA/CPRA. To exercise your rights, contact us at hello@woollywonders.com or visit our Cookie Preferences page.
If you are a resident of Brazil, the Lei Geral de Protecao de Dados (LGPD) provides you with rights regarding your personal data, including the right to confirmation of data processing, access to your data, correction of incomplete or inaccurate data, anonymisation or deletion of unnecessary data, data portability, information about third parties with whom data is shared, and the right to revoke consent at any time.
If you are a resident of South Africa, the Protection of Personal Information Act (POPIA) provides you with the right to access your personal information, request correction or deletion, object to processing, and lodge a complaint with the Information Regulator. We process your information lawfully, for a specific purpose, and only retain it for as long as necessary.
If you are a resident of Australia, the Privacy Act 1988 and the Australian Privacy Principles (APPs) regulate how we handle your personal information. You have the right to access and correct your personal information, make a complaint about a breach of the APPs, and opt out of direct marketing. We comply with the Notifiable Data Breaches scheme and will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in the event of an eligible data breach.
If you are a resident of India, the Digital Personal Data Protection Act, 2023 (DPDP Act) provides you with rights including the right to access your personal data, the right to correction and erasure, the right to grievance redressal, and the right to nominate a representative. We will process your data only with your consent or for legitimate purposes as defined under the Act.
If you are a resident of Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) gives you the right to access your personal information, challenge its accuracy, and withdraw consent for its collection, use, or disclosure.
If you are a resident of New Zealand, the Privacy Act 2020 gives you the right to access and correct your personal information. We comply with the Information Privacy Principles and will notify the Office of the Privacy Commissioner and affected individuals in the event of a notifiable privacy breach.
Woolly Wonders does not sell or share your personal information for monetary or other valuable consideration. If you wish to ensure no data is shared with third parties for marketing purposes, visit our Cookie Preferences page and disable Marketing cookies.
While our products are designed for babies and young children, our website and services are intended for use by adults (parents, guardians and gift-givers). We do not knowingly collect personal information from children under 13 (or 16 in the EU). If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.
Your personal data may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including Standard Contractual Clauses (SCCs) approved by the European Commission where required.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for up to 7 years for tax and accounting purposes. Analytics data is retained for up to 24 months. You may request deletion of your data at any time by contacting us.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Material changes will be communicated via email or a prominent notice on our website.
If you have any questions, concerns or requests regarding this Privacy Policy, please get in touch: